Support
Got a problem or an idea? Write to us; we reply within two business days.
Reporting a bug
From inside the app, Profile → “Report a bug” is fastest: version and platform details are added automatically. Your personal data (task names, journal) is not added.
“Send an idea” is right there too. Both open your email app; you see and edit the message before sending.
Frequently asked questions
Do I need an account?
No. Kıvılcım works without an account; your data stays on your phone.
I'm switching phones. Will I lose my data?
Profile → “Back up and restore” → “Create and share a backup file” to make a file; on the new phone, tap “Choose a file” on the same screen. If you pick a cloud folder, backups are written automatically.
My streak went out by mistake.
The streak recovery card appears at the top of the Today's tasks list: finish the missing day and you get your streak back. If you have a freezer, the day is protected automatically.
Notifications don't arrive.
Make sure Kıvılcım has notification permission in your phone's settings and that the “Reminders” channel is on (“Hatırlatıcılar” if the app is in Turkish). Focus or Do Not Disturb modes delay notifications. Reminder notifications come on phone; the web and desktop versions have none.
Location reminders don't work.
Place-based reminders need background location permission. Unless it's set to “Always”, no reminder arrives while the app is closed. In the web version, location reminders work only while the app is open.
Does the app cost money?
No. Kıvılcım has no in-app purchases, subscriptions or ads; all themes and programs are free.
How do I leave kid mode?
Parent gate: tap the “Parent” button and solve the simple addition question on screen. In the panel that opens, switch to an adult profile under “Switch profile”.
I want to delete all my data.
Profile → “Privacy center” → “Erase everything”. Type DELETE in the box to confirm (SİL if the app is in Turkish). This can't be undone.
Which languages does the app support?
English and Turkish. The app follows your phone's language on first launch. Profile → “Appearance and accessibility” → “Dil · Language”.
We explain which data lives where and why each permission is asked for in the privacy policy.